*Please note that our sales and adminstration offices are not open at weekends therefore any orders placed over the weekend period will be processed on the next working day which is usually a Monday except if there is a Bank Holiday. The day following the order placed counts as the first day in the delivery window for lead time calculations. All delivery lead times are estimated (i.e. 3-5 and 5-7 working days) and are not guaranteed although we always aim to be earlier whenever possible. If you add additional options such as polished edges, rounded corners or screw hole then an additioanl 1-2 working days may be added to the lead time.
* For avoidance of doubt we define 'working days' as Monday to Friday excluding weekend and any public holidays.
Post Code Exclusions
* Some delivery postcodes (example Scottish Highlands & Isle of Wight) will incur additional delivery charges, if you fall into one of these areas we will call you before dispatching the order and offer you the chance to pay the additional amount or we can offer a full refund.
*We DO NOT deliver to JE & GY postcodes (Please contact us for assistance)
How quick will I get my delivery?
Economy Delivery - For standard panels with no additional features (polishing, screw holes or radius corners) we aim to deliver all goods within 5-6 working days. For panels with additional features we aim to deliver all goods within 6-7 working days.
Express Delivery - For standard panels with no additional features (polishing, screw holes or radius corners) we aim to deliver all goods within 3-5 working days. For panels with additional features we aim to deliver all goods within 4-6 working days.
Next Day Delivery - This will always be the next working day, in the event we cannot meed this due to stock or any other problem we will call you advise in advance. We will dispatch your goods the day before your required delivery date on one of our couriers
* Please note certain delivery postcodes will incur a longer lead-time due to couriers taking longer to deliver the goods - Should you have any queries with regards to the delivery postcodes and needing your order for a set date please contact the Sales Office on 01455 240093.
Can I collect my Order?
Yes you can collect your order from us in Leicestershire, it will be ready for collection on the next working day.
What couriers do you use?
We use various couriers to enable us to offer a full UK delivery service, the courier we will use for your order will be dependent on the size of your parcel.
How can I track my order?
Once your goods have been dispatched you will receive an email with a tracking number and the name of the courier.
What happens if the sheets get damaged during transit?
We take exceptional care in our packing methods to ensure that your packages arrive in perfect condition and the reports of damages are very low. In the event you do receive damaged goods please notify us as soon as possible and we will arrange for a replacement to be sent out. Please do not use the damaged sheets as we may want to arrange the collection of the damaged sheets.
What if I want to make changes to my order?
Please make sure the dimensions and material are correct when confirming your order as unfortunately any changes made when the order has been placed will incur a £5.00 plus VAT administration fee. This is due to the cost of having to stop production to amend any changes to the original order.